Refund Policy
EpicMu — operated by NEXUS CODE LLC
1. Seller of Record
All purchases on EpicMu (www.epicmu.net) are sold by NEXUS CODE LLC (CNPJ: -), trading as NEXUS CODE LLC. Payments are processed by licensed third-party providers.
2. Digital Products
This policy applies to all digital products purchased on our website, including in-game store items, premium access, and other digital goods.
| Product Status | Refund Eligibility | Timeframe |
|---|---|---|
| Unused products | Full refund | Within 7 days of purchase |
| Partially used products | Pro-rata refund (at our discretion) | Within 7 days of purchase |
| Fully consumed products | Non-refundable | — |
| Subscription / Premium Access | Refund if benefits were not used | Within 48 hours of charge |
| Promotional / Bonus items | Non-refundable | — |
A product is considered "used" when it has been redeemed, activated, or applied to a game account in any form.
3. How to Request a Refund
To request a refund, contact our billing team with the following information:
- Your Invoice or Transaction ID
- The product or service name
- Your game account username (if applicable)
- The reason for the refund request
4. Processing Time
Once a refund is approved:
- PIX: Refunds are typically processed instantly.
- Credit Card: 5–10 business days, depending on your bank.
- PayPal: 3–5 business days.
Refunds are always issued to the original payment method. We cannot process refunds to a different account or payment method.
5. Dispute Resolution & Chargebacks
We strongly encourage contacting us directly to resolve any billing issues before initiating a dispute with your bank, PayPal, or card provider.
In most cases, we can resolve billing issues faster than the chargeback process, which can take 30–90 days through your bank.
6. Consumer Rights
This Refund Policy does not limit your rights under applicable consumer protection laws, including the Brazilian Consumer Protection Code (CDC — Lei 8.078/1990). If you are located in Brazil, you retain all rights granted by the CDC, including the right of withdrawal within 7 days for online purchases as provided by Art. 49.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
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